Privacy Policy

Effective Date: 5/06/2025
Last Updated: 5/06/2025

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At Chy Oven Cleaning ("we", "our", or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you engage with us or use our services.

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1. Who We Are

Chy Oven Cleaning is a professional oven cleaning service based in Cornwall, United Kingdom. For the purposes of UK data protection law, we are the "data controller" of your personal data.

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2. What Information We Collect

We may collect and process the following types of personal data:

• Contact details: name, address, phone number, email address

• Service details: information about your oven or appliance, appointment preferences, and access instructions

• Payment information: we may collect payment details for processing transactions

• Communications: any correspondence or feedback you provide

• Website data: IP address, browser type, and usage data if you use our website

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3. How We Collect Your Information

We collect data through:

• Direct interactions (e.g., phone calls, emails, website forms)

• When you book a service

• From publicly available sources (e.g., online directories)

• Through cookies and similar technologies on our website (if applicable)

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4. How We Use Your Information

We use your personal data to:

• Provide and manage our oven cleaning services

• Contact you regarding bookings or queries

• Process payments and issue invoices

• Improve our services

• Send reminders, updates, or follow-ups (where appropriate)

• Comply with legal and regulatory obligations

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5. Lawful Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity: to provide the services you’ve requested

• Legal obligation: to comply with applicable laws

• Legitimate interests: to improve our services and customer experience

• Consent: where you have explicitly given permission (e.g., for marketing)

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6. Data Sharing

We do not sell your data. We may share your personal data with:

• Payment processors

• IT and website service providers

• Professional advisors (e.g., accountants)

• Law enforcement or regulatory authorities where required

All third parties are required to respect the security of your data and comply with applicable data protection laws.

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7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

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8. Your Rights

Under UK data protection laws, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent (where processing is based on consent)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at chyovencleaning@gmail.com.

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9. Security

We have implemented appropriate security measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Chy Oven Cleaning
Email: chyovencleaning@gmail.com
Phone: 07951854757